Refund policy

Return Policy
Last updated: March 2026

We want you to feel confident in your purchase. If you are not fully satisfied, we are here to help.

Returns

● You may request a return within 30 days of delivery.
● Items may be returned even if opened, provided they are not excessively used, intentionally damaged, or missing essential components.
● To initiate a return, contact us at support@theoriginalswalk.com with your order number and a description of the issue.
● Photo or video evidence may be required to process your request.

Refunds

● Refunds are issued to the original payment method.
● Once approved, refunds are processed within 5–10 business days.

Return Shipping

● If your item is defective, incorrect, or affected by a shipping issue, we will cover the return shipping costs.
● In other approved cases, return shipping may be covered at our discretion.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Eligible Returns

We may refuse returns in cases of:

● Misuse or intentional damage
● Excessive wear or use
● Fraudulent claims or abuse of the policy